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Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You'll also need to provide proof of purchase if required.

Pre-ordered items, items purchased on sale or clearance cannot be returned.

For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

 

Delivery Time

Standard shipping time can be between 2 to 3 days depending on the area (except when delays due to road conditions/sailings occur). 

We do not deliver to post boxes.

Delivery to Rural Areas can take an extra 2 days

***PLEASE NOTE ORDERS WILL NOT BE PROCESSED UNTIL PAYMENT IS RECEIVED***